Patient Information Card
During a meeting of the Fort Belvoir Community Hospital Patient Family Advisory Council, we were discussing a Patient Information Brochure. One of our members, a cancer patient, suddenly spoke ”This brochure is like one of those notebooks on the hotel desk. I’ve had a lot of hospital time. What I would like to have had is a business card that has my name, my room number, my phone and the phone numbers for the nurse station and hospital telephone information, and my telephone password so the nurses will give my family my status information. That will all slip in a wallet or pocket”
Thus began a several month process of collaboration with patients, family, nurses, and other staff as to what this card would state and its form.
The end product is an inexpensive card format to be completed by patient or patient’s primary support person. The reverse of the card gives the family information about how to call into the room to participate in multi-disciplinary team rounds, bedside shift change reporting and discharge planning. The result is a wealth of information to make patient-family collaboration with the health care team a reality and with ease.
Submitted by a team: The Patient Family Advisory Council, Fort Belvoir Community Hospital

6 comments
Mark Elliott • over 13 years ago
Nice and simple. A good idea.
Kenneth Hamilton • over 13 years ago
For our hospital, the hospital number also serves as contact for security, the duty officers and NCO as well as the on-call (nights and week-ends) PCM (Primary Care Manager) and for sure the Emergency Department. One number gets any one of them. If need be, the Rapid Response Team could be alerted through the main number although it is normally by asking one of the nurses to call. We do have varied and multiple means of communications for assistance and patients and family members are never without access.
Mike Hopper • over 13 years ago
An interesting idea but it begs the question: Doesn't the family get some paperwork from the hospital when the patient checks in? Why isn't this info just printed right on the paperwork? Personally, one more card for my wallet is not very helpful. Now, if you put it in my iPhone for me...(!)
Kenneth Hamilton • over 13 years ago
The paper work at admission comes from the admissions office. It does include room number. Details about phone numbers are provided during room orientation to the patient and primary support person and/or family. However that information is not in a convenient takeaway medium. This card was a response by a patient who had a number of in-patient experiences and he wanted to make it easy to give family. Yes direct to iphone would be nice but let’s get the paper process in place. And the card could go in your shirt pocket for quick reference?
Terry Rajasenan • over 13 years ago
Interesting -- was expecting something with RFID or the sort, but it just goes to prove that sometimes the most seemingly simple solutions are the best. Is there currently entry into the electronic systems to take advantage of this type of data, like the contact information?
Kenneth Hamilton • over 13 years ago
The initial thought was that the admissions nurse could put a sheet of card stock in and then enter the information and provide printed cards. Great idea but one more nurse task ... not so good. The compromise was a fill in the blank card and the patient or primary support person could decide exactly how much information to provide on the card. Some patients may not want all the blanks completed for privacy or access!